Terms of Service | NarraLoom

These Terms of Service ("Terms") govern access to and use of the websites, applications, dashboards, AI Search Visibility Audits, reports, client workspaces, agency and white-label features, content-production tools, integrations, and other products and services provided by NarraLoom Inc. ("NarraLoom," "we," "us," or "our") that link to these Terms (collectively, the "Services").

NarraLoom Inc. is a Delaware corporation with an address at:

NarraLoom Inc.
8 The Green, STE B
Dover, DE 19901
United States

By accessing or using the Services, creating an account, requesting an audit, starting a trial or preview, submitting an Order, or otherwise indicating acceptance of these Terms, you agree to be bound by them.

If you use the Services on behalf of a company, agency, client, or other organization, you represent that you have authority to bind that organization. In that case, "you" and "Customer" include that organization.

The Services are intended for business and professional use, not primarily for personal, family, or household purposes. You must be at least 18 years old to create an account or use authenticated portions of the Services.

If you do not agree to these Terms, do not use the Services.

1. Other Agreements and Order of Precedence

Some customers use NarraLoom under a separate order form, proposal, Agency Partner Agreement, enterprise agreement, Data Processing Addendum, statement of work, or other agreement signed by NarraLoom ("Order").

If there is a conflict:

a signed Order or Agency Partner Agreement controls the commercial scope expressly addressed by that document;
a Data Processing Addendum controls the processing of personal data expressly addressed by it;
these Terms control all other matters; and
the Acceptable Use Policy and other policies incorporated into these Terms apply unless a signed agreement expressly states otherwise.

No sales presentation, demonstration, email, website statement, or oral representation changes these Terms unless incorporated into a written agreement authorized by NarraLoom.

2. The Services

NarraLoom provides an AI Search Visibility and content-fulfillment platform for businesses and agencies.

Depending on your account, Order, and product configuration, the Services may include:

AI Search Visibility Audits and reports;
buyer-question research and coverage analysis;
observations of search and AI-generated results;
citation, source, competitor, and outside-source analysis;
content-gap recommendations;
research-backed content creation;
CMS-ready articles;
platform-specific social content;
client and agency workspaces;
white-label reports, portals, communications, or workflows;
brand, voice, positioning, and compliance-rule onboarding;
originality, quality, and rule checks;
editing, review, approval, and rejection workflows;
publishing integrations and customer-authorized publishing actions;
analytics, measurement, indexing, or progress-reporting features;
integrations with third-party platforms; and
support, onboarding, implementation, or related professional services.

Features, supported platforms, audit methodologies, AI or search systems tested, integrations, deliverable quantities, and product packaging may change over time.

Unless a signed Order expressly provides otherwise, no particular feature, integration, AI model, search platform, distribution channel, workflow, or methodology is guaranteed to remain available.

3. Business Use and Account Responsibilities

You agree to provide accurate, current, and complete information and to keep account and billing information reasonably current.

You are responsible for:

safeguarding account credentials;
the activity of users you authorize;
assigning appropriate user permissions;
maintaining the security of devices and systems used to access the Services;
promptly notifying NarraLoom of suspected unauthorized access; and
ensuring your Authorized Users comply with these Terms.

You may not share an individual login between unrelated users where the Services provide separate user access.

NarraLoom may require authentication, email verification, multi-factor authentication, OAuth authorization, or other security controls.

4. Agencies, Client Workspaces, and White-Label Use

If you are an agency, consultant, reseller, or other service provider using NarraLoom for clients, prospects, or customer accounts, you represent and warrant that you have the authority necessary to:

create and manage applicable workspaces;
submit client business information and materials;
authorize NarraLoom to process that information;
connect any third-party account you connect;
provide instructions on behalf of the applicable client; and
make Outputs available to the applicable client.

You remain responsible for your client relationship, pricing, packaging, strategic advice, representations to clients, and compliance obligations.

Where an Order permits white-label use, you may present specified reports, Outputs, portals, or Services under your approved agency branding. White-label rights do not transfer ownership of NarraLoom's software, methodology, platform, underlying technology, prompts, scoring systems, infrastructure, or other NarraLoom intellectual property.

No territory, vertical, reseller, channel, client, or other exclusivity exists unless expressly granted in a signed agreement.

An Agency Partner Agreement or similar written agreement may contain additional provisions concerning client ownership, direct-contact restrictions, branding, non-circumvention, pricing, territory protection, data handling, cancellation, or migration rights. Those provisions control where they conflict with these Terms.

5. Free Audits, Trials, Previews, and Beta Features

NarraLoom may provide free audits, trials, previews, pilot programs, beta features, or other evaluation access.

Unless expressly stated otherwise:

evaluation access is provided without any commitment to continue it;
scope and availability may be changed or withdrawn;
beta or experimental features may contain errors or incomplete functionality;
evaluation access does not include a service-level commitment; and
a free trial or no-card preview does not automatically become a paid subscription.

You will not be charged for a free trial or preview unless you separately authorize a paid purchase.

Specific trial or preview deliverables are governed by the offer presented when you start the trial or preview rather than by these Terms.

6. Orders, Fees, Subscriptions, and Payment

6.1 Orders

Paid Services may be purchased through an online checkout, invoice, proposal, order form, Agency Partner Agreement, or other written purchasing process.

Your applicable Order determines items such as:

fees;
term;
billing frequency;
number of workspaces;
usage or deliverable limits;
implementation scope;
support scope;
renewal terms; and
any negotiated commercial conditions.

6.2 Recurring subscriptions

A subscription renews automatically only where the applicable Order or checkout clearly states that it is recurring or automatically renewing.

By purchasing an automatically renewing subscription, you authorize NarraLoom and its payment providers to charge the applicable payment method for fees, taxes, and other authorized charges until the subscription is canceled or otherwise ends.

6.3 Cancellation

Unless a signed Order provides a different cancellation procedure, you may cancel a recurring subscription through available account controls or by contacting admin@narraloom.com.

Cancellation ordinarily prevents the next renewal and does not retroactively cancel the current paid term.

Annual commitments, agency agreements, minimum terms, implementation fees, and custom arrangements remain subject to the applicable Order.

6.4 Fees and refunds

Except where required by law or expressly provided in an Order:

fees are non-refundable;
unused time, usage, workspaces, or deliverables do not create a cash refund;
cancellation does not eliminate amounts already due; and
setup, implementation, or custom-development fees are non-refundable once the work has begun.

6.5 Failed payment

If an authorized payment fails or an account becomes overdue, NarraLoom may retry the payment, suspend affected Services, restrict creation of new work, disable integrations, or terminate access after any notice required by law or the applicable Order.

6.6 Taxes

Fees exclude applicable taxes unless expressly stated otherwise. You are responsible for sales, use, excise, VAT, GST, withholding, and similar taxes applicable to your purchase, excluding taxes based on NarraLoom's net income.

6.7 Price changes

NarraLoom may change prices prospectively. Changes to an existing recurring subscription will take effect no earlier than the next applicable renewal period after any notice required by the applicable Order or law.

7. Customer Content

"Customer Content" means information, text, prompts, files, images, logos, brand materials, instructions, onboarding answers, rules, configurations, source materials, connected-account information, and other materials that you or your Authorized Users provide to the Services.

You retain whatever ownership rights you have in Customer Content.

You grant NarraLoom a non-exclusive, worldwide, royalty-free license to host, copy, transmit, format, transform, analyze, and otherwise process Customer Content as reasonably necessary to:

provide the Services;
create and deliver Outputs;
operate your account and workspaces;
apply your rules and workflows;
support authorized integrations;
prevent fraud or misuse;
maintain security and service reliability;
troubleshoot and support the Services; and
comply with law and enforce our agreements.

This license includes the right to use subprocessors solely as necessary to perform these functions.

You represent that you have all rights, permissions, licenses, and lawful bases necessary for NarraLoom to process Customer Content as contemplated by these Terms.

Do not upload information that you are not legally authorized to provide.

8. Outputs, AI-Generated Material, and Ownership

"Outputs" include customer-specific articles, posts, drafts, reports, analyses, recommendations, summaries, content ideas, audit results, and other materials generated or prepared through the Services.

Subject to payment of all applicable fees, NarraLoom assigns to you, to the extent NarraLoom owns transferable rights in them, NarraLoom's rights in final customer-specific Outputs delivered for your account.

This assignment does not include NarraLoom's underlying intellectual property, including:

software;
source code;
models;
prompts;
system instructions;
templates;
workflows;
research methodology;
scoring methodology;
audit methodology;
report architecture;
databases;
APIs;
orchestration;
algorithms;
interfaces;
documentation;
know-how; or
trademarks and branding.

AI output limitations

Some Outputs are created or assisted by artificial intelligence.

You acknowledge that:

AI-generated material may not qualify for copyright protection in every jurisdiction;
copyrightability may depend on the nature and extent of human authorship;
Outputs may not be unique;
similar material may be produced for other users;
an Output may contain factual errors, omissions, outdated information, or unintended similarities to third-party material; and
NarraLoom does not guarantee copyright registration, exclusivity, originality as a matter of law, or freedom from every third-party claim.

You are responsible for final review before publishing, distributing, advertising, or materially relying on an Output.

9. AI Search Visibility Audits and Reports

NarraLoom's audits and reports are observational and directional tools.

Results may depend on:

the questions tested;
the date and time of testing;
search or AI platform behavior;
available public sources;
geographic context;
website accessibility;
third-party indexes;
model variability;
the sampling methodology used; and
other factors outside NarraLoom's control.

An audit is a snapshot, not a permanent ranking or scientific certainty.

Audit results, visibility scores, source observations, recommendations, content-gap findings, estimates, and projections do not guarantee:

search rankings;
AI citations;
AI recommendations;
website traffic;
impressions;
leads;
conversion rates;
sales;
revenue;
customer acquisition;
retention; or
any other business outcome.

Any financial, traffic, opportunity, search-volume, or revenue figure shown in a report is an estimate or planning aid unless expressly identified otherwise.

Third-party references

Reports may identify or quote publicly available businesses, websites, publications, directories, platforms, or other sources.

Their inclusion does not mean NarraLoom:

endorses them;
is affiliated with them;
accuses them of wrongdoing; or
guarantees the continued accuracy or availability of the referenced material.

Public and shareable reports

Certain free, public, prospect-facing, or shareable audit reports may be accessible through a public or shareable URL.

Do not submit confidential information through a public audit workflow.

Unless a report is expressly identified as private or access-controlled, you should not assume that the report itself is confidential.

10. Review, Approval, Connected Accounts, and Publishing

NarraLoom is designed around governed publishing and customer authorization.

Content is presented through the applicable workflow for customer or agency review.

NarraLoom does not obtain authority to publish merely because content was generated.

Where the Services support direct publishing, publication requires the action, authorization, or workflow approval specified by the applicable product configuration.

You are responsible for:

reviewing content before publication;
approving or rejecting content;
deciding whether, when, and where to publish;
ensuring claims are accurate and properly substantiated;
complying with advertising, professional, regulatory, and platform rules;
maintaining authority over connected accounts; and
determining whether additional legal, regulatory, clinical, financial, or professional review is required.

You may connect only third-party accounts you own, control, or are authorized to manage.

NarraLoom is not responsible for third-party account restrictions, moderation, API changes, outages, suspensions, policy changes, failed deliveries, or other third-party platform conduct outside our reasonable control.

11. Regulated and High-Risk Content

NarraLoom is not a law firm, medical provider, financial adviser, accountant, insurance adviser, compliance consultant, or other licensed professional.

The Services do not provide legal, medical, clinical, financial, tax, investment, accounting, or regulated professional advice.

If your organization operates in a regulated or sensitive industry, you are responsible for obtaining appropriate professional review.

Unless NarraLoom expressly agrees otherwise in writing, the Services are not designed to receive or process:

protected health information subject to HIPAA;
nonpublic consumer financial information subject to GLBA;
payment-card authentication data;
government-classified information;
export-controlled technical data;
criminal-justice information; or
other specially regulated information requiring a dedicated contractual or compliance framework.

Do not submit such information merely because the interface technically permits text or file uploads.

12. Acceptable Use

Your use of the Services is also subject to NarraLoom's Acceptable Use Policy.

Without limiting that policy, you may not use the Services to:

violate law or third-party rights;
create fraudulent or deceptive content;
fabricate reviews, testimonials, endorsements, case studies, or social proof;
impersonate another person or business;
infringe intellectual-property, privacy, publicity, or contractual rights;
create unlawful discriminatory content;
distribute malware, phishing, spam, or abusive material;
bypass security or publishing controls;
scrape or systematically extract the Services without permission;
reverse engineer the Services except to the limited extent applicable law prohibits such restriction;
obtain unauthorized access to another workspace, account, or system;
use NarraLoom confidential technology, reports, prompts, methods, or Outputs to train, build, benchmark, reproduce, or materially support a competing service without written permission; or
interfere with the reliability or security of the Services.

NarraLoom may investigate suspected misuse and restrict access while an investigation is pending.

13. NarraLoom Intellectual Property

Except for Customer Content and rights expressly assigned in customer-specific Outputs, NarraLoom and its licensors own all right, title, and interest in the Services and associated intellectual property.

Subject to these Terms and payment of applicable fees, NarraLoom grants you a limited, non-exclusive, non-transferable, non-sublicensable right during the applicable term to access and use the Services for your authorized business purposes.

Agency resale, white-label, or sublicensing rights exist only where expressly granted by an Order or Agency Partner Agreement.

No implied licenses are granted.

14. Feedback and Aggregated Data

If you voluntarily provide product suggestions, enhancement ideas, or other feedback, you grant NarraLoom a perpetual, irrevocable, worldwide, royalty-free right to use that feedback without restriction or compensation.

Feedback does not include your Confidential Information merely because it is communicated to us.

NarraLoom may also create and use aggregated or de-identified information derived from operation of the Services for analytics, security, benchmarking, product improvement, and business planning, provided the information does not reasonably identify you, your client, or an individual.

15. Third-Party Services and Integrations

The Services may rely on or integrate with third parties such as:

hosting and infrastructure providers;
AI model and processing providers;
search and data providers;
analytics providers;
authentication providers;
payment processors;
communications providers;
CMS platforms;
social networks;
productivity software; and
other APIs and applications.

Third-party services are governed by their own terms and privacy practices.

NarraLoom does not control and is not responsible for the independent acts or omissions of third-party providers.

We may add, replace, restrict, or discontinue integrations where reasonably necessary.

16. Privacy and Data Processing

Our Privacy Policy explains how NarraLoom processes personal information.

Where NarraLoom processes personal data on your behalf as a processor or service provider, additional requirements may be governed by an applicable Data Processing Addendum or other written agreement.

You are responsible for providing any notices and obtaining any rights, consents, or lawful bases required for personal information you direct NarraLoom to process.

17. Confidentiality

Each party may receive non-public information from the other that reasonably should be understood as confidential ("Confidential Information").

Confidential Information includes non-public Customer Content, client information, business plans, pricing, security information, product roadmaps, technical information, and proprietary commercial information.

The receiving party will:

use Confidential Information only as necessary to perform or exercise rights under the parties' agreement; and
protect it using reasonable safeguards.

Confidential Information does not include information that the receiving party can demonstrate:

became public without breach of an obligation;
was lawfully known without restriction;
was lawfully obtained from another source without confidentiality restrictions; or
was independently developed without use of the Confidential Information.

A receiving party may disclose Confidential Information where legally required, and where legally permitted will provide reasonable notice of the requirement.

Information intentionally made public through a public audit or public report is not Confidential Information to the extent it is publicly displayed.

18. Security

NarraLoom maintains administrative, technical, and organizational safeguards designed to protect the Services and Customer Content.

No internet service is completely secure, however, and NarraLoom does not guarantee that unauthorized access, security incidents, or service interruptions will never occur.

You are responsible for promptly reporting suspected compromise of your account.

19. Service Availability and Changes

Except where an applicable Order contains an express service-level commitment, the Services are provided without a guaranteed uptime or response-time commitment.

Maintenance, software defects, third-party outages, API restrictions, security events, infrastructure failures, force majeure events, and other circumstances may interrupt availability.

NarraLoom may modify or discontinue features where reasonably necessary, including because of:

product development;
legal or regulatory requirements;
security;
third-party platform changes;
provider availability; or
business requirements.

For material discontinuation of a paid core Service during an existing committed term, NarraLoom will provide such notice or remedy as required by the applicable Order or law.

20. Suspension and Termination

NarraLoom may suspend or restrict access where reasonably necessary because:

fees are overdue;
these Terms or the Acceptable Use Policy are violated;
unauthorized activity is suspected;
use presents security, legal, compliance, reputational, or operational risk;
a third-party provider requires suspension;
law or legal process requires suspension; or
suspension is reasonably necessary to protect NarraLoom, customers, or third parties.

Where practical and appropriate, we will attempt to provide notice and an opportunity to cure.

Upon expiration or termination:

your right to use the applicable Services ends;
integrations and access may be disabled;
unpaid amounts remain due;
you should export available Outputs or information you wish to retain before access ends; and
NarraLoom may delete, archive, or de-identify information in accordance with its Privacy Policy, retention practices, legal obligations, and applicable Orders.

Provisions that logically should survive termination will survive, including provisions concerning payment, intellectual property, confidentiality, disclaimers, liability, indemnification, dispute resolution, and accrued rights.

21. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES, AUDITS, REPORTS, OUTPUTS, RECOMMENDATIONS, CONTENT, INTEGRATIONS, AND BETA FEATURES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

NARRALOOM DISCLAIMS ALL IMPLIED OR STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND RESULTS.

WITHOUT LIMITING THE FOREGOING, NARRALOOM DOES NOT WARRANT THAT:

THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE;
ALL INFORMATION OR OUTPUTS WILL BE ACCURATE, COMPLETE, CURRENT, UNIQUE, OR SUITABLE FOR YOUR PURPOSE;
AI-GENERATED MATERIAL WILL QUALIFY FOR COPYRIGHT OR OTHER INTELLECTUAL-PROPERTY PROTECTION;
AN AUDIT WILL CAPTURE EVERY RELEVANT SOURCE, RESULT, CITATION, OR COMPETITOR;
THIRD-PARTY PLATFORMS WILL ACCEPT, INDEX, DISPLAY, MAINTAIN, OR DISTRIBUTE CONTENT; OR
USING THE SERVICES WILL PRODUCE ANY PARTICULAR RANKING, CITATION, VISIBILITY, TRAFFIC, LEAD, CONVERSION, REVENUE, OR OTHER BUSINESS RESULT.

Nothing in these Terms excludes a warranty that applicable law does not permit the parties to disclaim.

22. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NARRALOOM AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS OPPORTUNITY, DATA, CONTENT, OR ANTICIPATED SAVINGS, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NARRALOOM'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES, AN ORDER, OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

THE FEES ACTUALLY PAID TO NARRALOOM FOR THE AFFECTED SERVICES DURING THE TWELVE MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR
US $100 IF THE CLAIM RELATES SOLELY TO FREE SERVICES.

These limitations apply regardless of the legal theory asserted and even if a remedy fails of its essential purpose.

Nothing in these Terms limits liability to the extent applicable law prohibits that limitation.

23. Indemnification

You will defend, indemnify, and hold harmless NarraLoom and its affiliates, directors, officers, employees, contractors, and service providers from third-party claims, damages, liabilities, judgments, settlements, penalties, costs, and reasonable attorneys' fees arising from or relating to:

Customer Content;
your or your Authorized Users' use of the Services;
content you approve, distribute, or publish;
accounts or integrations you connect;
your client relationships;
your representations to clients or prospects;
your violation of these Terms or the Acceptable Use Policy;
your violation of law; or
your infringement, misappropriation, or violation of a third party's rights.

NarraLoom may assume control of the defense of a covered claim at its expense, and you will reasonably cooperate.

You may not settle a claim in a manner that admits wrongdoing by NarraLoom or imposes an obligation on NarraLoom without our written consent.

24. Governing Law

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of Delaware, without regard to conflict-of-law principles, except that the Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement below.

Mandatory laws that cannot lawfully be waived remain applicable.

25. Dispute Resolution and Arbitration

25.1 Informal resolution

Before filing arbitration or litigation, the complaining party must send written notice describing:

the identity and contact information of the complaining party;
the relevant account or relationship;
the factual basis of the dispute; and
the relief requested.

Notices to NarraLoom must be sent to admin@narraloom.com with "LEGAL NOTICE" in the subject line and to the mailing address listed below.

The parties will attempt in good faith to resolve the dispute for 30 days after receipt.

This requirement does not prevent a party from seeking urgent temporary relief needed to prevent immediate irreparable harm.

25.2 Binding individual arbitration

Except for the exclusions below, any dispute that remains unresolved will be resolved by binding individual arbitration administered by the American Arbitration Association under its applicable Commercial Arbitration Rules.

The arbitration agreement involves interstate commerce and is governed by the Federal Arbitration Act.

The arbitration will be conducted by one arbitrator.

The legal seat of arbitration will be Delaware. Hearings may be conducted remotely where permitted by the applicable rules or agreed by the parties.

Judgment on an award may be entered in any court with jurisdiction.

25.3 No class or representative proceedings

TO THE MAXIMUM EXTENT PERMITTED BY LAW, DISPUTES MUST BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY.

NEITHER PARTY MAY BRING OR PARTICIPATE IN A CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE, OR PRIVATE-ATTORNEY-GENERAL ACTION AGAINST THE OTHER.

The arbitrator may grant relief only to the individual party seeking relief and only to the extent necessary to resolve that party's claim.

25.4 Exceptions

The arbitration requirement does not prevent either party from:

bringing an eligible matter in small-claims court;
seeking temporary or injunctive relief concerning actual or threatened infringement, misappropriation, unauthorized access, or misuse of intellectual property, confidential information, or the Services;
pursuing collection of undisputed overdue fees where judicial collection is permitted; or
pursuing a claim that applicable law expressly prohibits from being arbitrated.

25.5 Court venue

For any dispute properly proceeding in court, the parties consent to exclusive jurisdiction in:

the Delaware state courts having jurisdiction in Kent County, Delaware; or
where federal subject-matter jurisdiction exists, the United States District Court for the District of Delaware.

Each party waives any objection based on personal jurisdiction, venue, or inconvenient forum to the fullest extent permitted by law.

25.6 Jury trial waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, EACH PARTY WAIVES THE RIGHT TO A JURY TRIAL FOR ANY DISPUTE THAT PROCEEDS IN COURT.

25.7 Limitation period

To the extent permitted by law, a claim arising from these Terms or the Services must be commenced within one year after the claimant knew or reasonably should have known of the facts giving rise to the claim.

This contractual limitation does not apply where applicable law prohibits shortening the limitation period.

26. Electronic Communications

You consent to conducting business electronically.

Electronic records, notices, signatures, Orders, and communications may satisfy legal requirements that information be in writing.

Administrative notices may be delivered through the Services or to the email address associated with your account.

You are responsible for maintaining a current email address.

27. Email and SMS Communications

We may send transactional or service-related communications concerning matters such as:

authentication;
account security;
onboarding;
reports;
billing;
service changes;
support; and
requested services.

Marketing communications are subject to applicable law and your communication preferences.

SMS

If you affirmatively opt in to an SMS program, you consent to receive the types of messages described when you opt in.

Consent to receive marketing text messages is not a condition of purchasing the Services.

Message frequency may vary. Message and data rates may apply.

You may opt out by replying STOP or through another reasonable opt-out method. You may receive one confirmation message after opting out.

For help, reply HELP or contact NarraLoom.

28. Export Controls and Sanctions

You may not use, export, re-export, or provide the Services in violation of United States export-control, sanctions, or trade laws.

You represent that you are not prohibited from receiving the Services under applicable sanctions or export-control laws.

29. Changes to These Terms

NarraLoom may update these Terms as the Services, laws, or business practices change.

For non-material changes, we may update the Terms by posting the revised version and changing the "Last Updated" date.

For a material change affecting existing paid customers' rights or obligations, we will provide reasonable notice through email, the Services, or another appropriate method.

Unless a change must take effect sooner for legal, regulatory, security, or fraud-prevention reasons, a material change will apply prospectively.

A change to dispute-resolution terms will not retroactively alter the treatment of a dispute of which NarraLoom had actual written notice before the change became effective.

Continued use after the effective date of revised Terms constitutes acceptance where permitted by law.

30. General Provisions

Entire agreement

These Terms together with applicable Orders and incorporated policies constitute the agreement concerning the Services addressed by them.

Assignment

You may not assign these Terms or an Order without NarraLoom's prior written consent, except as part of a bona fide merger or sale of substantially all applicable business assets where the successor agrees to assume the applicable obligations.

NarraLoom may assign its rights and obligations in connection with a reorganization, merger, financing, sale, or transfer of the applicable business.

Force majeure

Neither party is liable for delay or failure caused by events beyond its reasonable control, including natural disasters, utility or internet failures, governmental actions, labor disputes, war, terrorism, civil unrest, third-party platform failures, cyberattacks not caused by that party's failure to use reasonable safeguards, or widespread infrastructure outages.

This provision does not excuse payment obligations for Services already provided.

Severability

If a provision is unenforceable, it will be enforced to the maximum lawful extent or severed without invalidating the remaining provisions.

Waiver

Failure to enforce a provision is not a waiver of future enforcement.

Relationship

The parties are independent contractors.

Nothing in these Terms creates a partnership, joint venture, fiduciary relationship, employment relationship, franchise, or agency relationship.

No third-party beneficiaries

Except where expressly stated, these Terms create no rights for third parties.

Headings

Headings are for convenience only and do not affect interpretation.

31. Contact Us

For questions about these Terms:

NarraLoom Inc.
8 The Green, STE B
Dover, DE 19901
United States

Phone: 888-870-4024
Email: admin@narraloom.com

For privacy matters: privacy@narraloom.com

For security matters: security@narraloom.com