Terms of Service

Agreement to Our Legal Terms

We are NarraLoom Inc. ("Company," "we," "us," or "our"), a company registered in Delaware, United States at 8 The Green, STE B, Dover, DE 19901.

We operate the website https://narraloom.com, together with any related websites, dashboards, software, applications, reports, tools, content workflows, integrations, and services that link to or reference these Terms of Service (collectively, the "Services").

NarraLoom is an AI-powered content operating system for businesses that want on-brand content to keep shipping automatically while expanding AI search presence.

These Terms of Service ("Terms") constitute a legally binding agreement between you, whether personally or on behalf of an entity ("you" or "Customer"), and NarraLoom concerning your access to and use of the Services. If you use the Services on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity to these Terms, and in that case "you" includes that entity.

By accessing or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Services.

We may update these Terms from time to time in our sole discretion. If we make changes, we will update the "Last updated" date at the top of these Terms. Changes will become effective when posted unless otherwise stated. Your continued use of the Services after updated Terms are posted constitutes your acceptance of the revised Terms.

The Services are intended for users who are at least 18 years old. Persons under 18 are not permitted to use or register for the Services.

We recommend that you print or save a copy of these Terms for your records.

1. Our Services

NarraLoom provides a SaaS content operating system and related tools designed to help businesses maintain recurring, on-brand publishing with controlled automation.

The Services include two tightly linked systems:

Publishing System. This is the recurring execution layer customers subscribe to. It turns search-informed demand, voice inputs, and guardrails into recurring social publishing workflows and separate CMS-ready blog delivery.

AI Visibility System. This is a public-facing acquisition, education, and conversion system that includes the AI Search Visibility Audit. It diagnoses missing buyer-question coverage, identifies visibility gaps, generates a first-wave content lineup, and transitions users into NarraLoom's preview and subscription services.

The Services may include, without limitation:

• recurring social content generation and delivery;
• automatic or approval-based social publishing workflows;
• separate dashboard delivery of CMS-ready blog posts;
• onboarding inputs for tone, claims, CTA preferences, no-go topics, rules, and brand guardrails;
• plagiarism reporting and related trust or quality checks;
• AI Search Visibility Audits, reports, visibility gap analysis, content ideas, recommendations, and summaries;
• dashboards, control surfaces, approvals, statusing, scheduling, and publishing logic; and
• support, onboarding, documentation, templates, and related services.

The Services are offered for business use. They are not tailored to comply with industry-specific laws or frameworks such as HIPAA, GLBA, FISMA, FedRAMP, CJIS, ITAR, or similar regimes unless we expressly agree in writing.

If you access the Services from outside the United States, you do so on your own initiative and are responsible for compliance with applicable local laws.

2. Accounts and Eligibility

You may need to create an account, complete onboarding, provide configuration details, or connect third-party accounts in order to use some or all of the Services.

You agree to:

• provide true, accurate, current, and complete information;
• keep your account information up to date;
• maintain the confidentiality of your login credentials;
• be responsible for all activities that occur under your account; and
• notify us promptly of any unauthorized use of your account or other security incident.

You are responsible for ensuring that any users you authorize to access the Services on your behalf comply with these Terms.

We may suspend or terminate access if any information you provide is false, inaccurate, outdated, incomplete, or misleading.

3. Orders, Subscriptions, Billing, and Preview

3.1 Orders

Your access to paid Services may be purchased through our Site, checkout flow, invoice, order form, proposal, or another written purchasing method approved by us (each, an "Order").

The Services, pricing, billing cadence, usage limits, deliverables, and plan-specific features that apply to you are those stated in your applicable Order, checkout flow, or plan page at the time of purchase.

3.2 Subscription plans

Unless otherwise stated in your Order, NarraLoom's public subscription structure may include Launch, Growth, Pro, and Enterprise plans. We may change plan names, plan structures, pricing, features, packaging, limits, or eligibility criteria at any time for future purchases or renewal terms.

Nothing in these Terms guarantees continued access to any specific plan, feature set, or price except as stated in your then-current paid term or applicable Order.

3.3 Automatic renewal

Unless otherwise stated in your Order, paid subscriptions renew automatically for recurring monthly terms until canceled. You authorize us and our payment processors to charge your selected payment method on a recurring basis for all subscription fees, taxes, and other amounts due, without requiring separate approval for each recurring charge.

3.4 Billing and payment

You agree to provide current, complete, and accurate billing and payment information and to promptly update it as needed.

If your payment method fails or your account becomes overdue, we may:

• retry the charge;
• suspend or limit access to the Services;
• revoke publishing or connected-account functionality;
• downgrade your access; or
• terminate your account.

All fees are payable in U.S. dollars unless otherwise stated. Except as required by law or expressly stated in writing by us, fees are non-refundable.

3.5 Taxes

Fees do not include taxes unless expressly stated otherwise. You are responsible for any applicable sales, use, excise, VAT, GST, withholding, or similar taxes, excluding taxes based on our net income.

3.6 Cancellation

You may cancel your subscription at any time. Unless otherwise stated in an applicable Order or required by law, cancellation takes effect at the end of the then-current paid term, and you will continue to have access through the end of that term.

3.7 Price changes

We may change pricing for future billing periods. If we change pricing for your subscription, we will provide notice as required by applicable law. Price changes will apply prospectively, not retroactively.

3.8 Preview or trial

We may offer a free or limited-scope preview or trial, including a 14-day preview experience, to eligible users.

Unless we expressly state otherwise in writing:

• a preview or trial is offered solely for evaluation;
• it is limited to the scope described on the applicable offer page;
• it may be modified, suspended, or discontinued at any time;
• it does not create an obligation for us to continue any free access after it ends; and
• it does not automatically become a paid subscription unless you separately authorize a paid purchase.

4. Customer Content

"Customer Content" means any information, prompts, text, images, files, brand assets, configuration inputs, rules, instructions, claims boundaries, CTA preferences, connected account permissions, onboarding answers, data, materials, or other content that you or your users submit to, upload to, provide to, connect to, or make available through the Services.

You retain ownership of your Customer Content.

You grant us a non-exclusive, worldwide, royalty-free, sublicensable license to host, store, copy, transmit, display, format, modify, process, create derivative works from, and otherwise use Customer Content only as necessary to:

• provide, operate, maintain, support, and improve the Services;
• generate, structure, prepare, queue, deliver, or publish Outputs for your account;
• apply your configured workflows, approvals, rules, and guardrails;
• monitor, prevent, or address fraud, abuse, security, or technical issues; and
• comply with law or enforce these Terms.

You are solely responsible for Customer Content, including for ensuring that:

• you have all necessary rights, permissions, licenses, and consents to provide it and authorize our use of it as contemplated by these Terms;
• it does not infringe, misappropriate, or otherwise violate any third-party rights;
• it is lawful, accurate, and not misleading; and
• its use in the Services and any resulting publication complies with applicable law and your obligations to third parties.

We do not claim ownership of your Customer Content.

5. Outputs and Ownership

"Outputs" means customer-specific content, drafts, posts, blog materials, reports, scores, recommendations, summaries, content ideas, visibility analyses, and other materials generated or delivered through the Services for your account.

As between you and NarraLoom, and subject to your compliance with these Terms and payment of applicable fees, you own the final customer-specific Outputs delivered for your account.

However, your ownership of Outputs does not transfer or assign any ownership interest in:

• the Services;
• our software, models, prompts, templates, workflows, orchestration, logic, control surfaces, or methodologies;
• our dashboards, reports, system designs, APIs, or documentation;
• our trademarks, service marks, branding, or site content; or
• any de-identified, aggregated, system-level, or operational data that does not identify you or reveal your Confidential Information.

Because the Services may use artificial intelligence, automation, third-party platforms, and third-party providers:

• Outputs may not be unique;
• similar or identical outputs may be generated for other users;
• Outputs may contain errors, omissions, bias, outdated information, or non-unique phrasing; and
• you are responsible for reviewing Outputs before relying on them, publishing them, or using them in advertising, regulated communications, or other high-risk contexts.

6. Connected Accounts and Publishing Authorization

Certain features of the Services allow you to connect social media accounts or other third-party accounts.

If you connect an account, you represent and warrant that:

• you own or control that account, or have all rights and authority necessary to authorize its connection and use through the Services;
• all credentials, tokens, permissions, and authorizations you provide are valid and lawful; and
• our access to and use of that account as contemplated by these Terms will not violate any agreement or law.

Content prepared through the Services — including social posts and blog articles — is delivered to your dashboard for review. Content is not published to any connected account unless and until you take the explicit publish action through the applicable workflow.

CMS-ready blog posts are delivered separately through the Services as dashboard deliverables. You decide when and where to publish them.

You are solely responsible for:

• your connected accounts and all activity conducted through them;
• ensuring that your connected accounts remain in good standing and compliant with applicable platform rules;
• reviewing whether your configured workflow is appropriate for your business; and
• any decisions to connect, authorize, review, approve, or permit publishing.

We are not responsible for third-party platform outages, moderation decisions, account restrictions, API limits, policy changes, failed publishing events, delays, or other issues caused by third-party platforms.

7. AI Visibility Audit and Reports

The Services may include an AI Search Visibility Audit and related visibility reports, gap analyses, scores, content ideas, recommendations, "Start Here" suggestions, derivative views, summaries, FAQs, or related materials.

These features are provided for informational, diagnostic, workflow, and commercial planning purposes only.

You acknowledge and agree that:

• the AI Visibility Audit is a directional benchmark and diagnostic tool;
• it is not a scientific absolute;
• it is not legal, financial, investment, accounting, compliance, or professional advice;
• it does not guarantee rankings, citations, visibility, traffic, leads, revenue, admissions, conversions, or other business outcomes; and
• you are solely responsible for how you interpret, rely on, or act on audit findings, recommendations, or Outputs.

We may change, refine, reorder, add, remove, or restructure report elements, content ideas, methodologies, scoring logic, presentation layers, or report formats at any time.

8. Acceptable Use

You may not access or use the Services for any purpose other than the purpose for which we make them available.

You agree not to:

• violate any applicable law, regulation, or third-party right;
• use the Services to generate, publish, or distribute unlawful, fraudulent, deceptive, defamatory, harassing, hateful, obscene, or abusive content;
• use the Services to create fake reviews, fake testimonials, impersonations, or misleading endorsements;
• submit Customer Content that you do not have rights to use;
• use the Services in a way that infringes or misappropriates any intellectual property, privacy, publicity, confidentiality, or contractual right;
• circumvent, disable, interfere with, or undermine any security feature, workflow restriction, or guardrail;
• reverse engineer, decompile, disassemble, copy, scrape, benchmark, or attempt to derive source code from the Services except to the extent prohibited by applicable law;
• access the Services through unauthorized bots, scripts, scrapers, or automated means;
• upload malware, malicious code, spyware, or harmful content;
• interfere with or disrupt the integrity, performance, or availability of the Services;
• use the Services to build, train, improve, or support a competing product or service;
• use the Services in any way that could impose an unreasonable burden on our infrastructure; or
• misrepresent the functionality, capabilities, or outputs of the Services.

We may investigate suspected violations and suspend or terminate access for actual or suspected misuse.

9. Intellectual Property Rights

We and our licensors own all right, title, and interest in and to the Services, including all software, source code, databases, interfaces, functionality, designs, workflows, prompts, templates, methodologies, reports, logic, Content, Marks, and other intellectual property embodied in or made available through the Services, excluding Customer Content and customer-owned Outputs as expressly provided in these Terms.

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right during the applicable subscription term to access and use the Services for your internal business purposes.

Except as expressly permitted in these Terms, you may not copy, reproduce, distribute, publish, display, modify, create derivative works from, sell, lease, license, sublicense, or otherwise exploit any part of the Services.

All trademarks, service marks, logos, and trade names displayed through the Services are owned by us or our licensors. You may not use them without prior written permission.

10. Feedback

If you provide us with suggestions, comments, ideas, enhancement requests, recommendations, or other feedback regarding the Services ("Feedback"), you grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, transferable, sublicensable right to use, reproduce, modify, distribute, and otherwise exploit that Feedback for any lawful purpose without restriction, attribution, or compensation to you.

For clarity, Feedback does not include your Confidential Information except to the extent you intentionally disclose it to us as part of Feedback.

11. Third-Party Services

The Services may integrate with or rely on third-party services, including social media platforms, payment processors, hosting providers, analytics providers, APIs, AI model providers, and other software or service providers.

Your use of third-party services may be subject to separate terms and privacy policies between you and those providers. We do not control and are not responsible for third-party services, including their availability, security, performance, content, acts, omissions, moderation decisions, platform restrictions, pricing, or policy changes.

We are not liable for any loss or damage arising from third-party services.

12. Privacy and Data Processing

We care about data privacy and security. Please review our Privacy Policy at narraloom.com/privacy-policy. By using the Services, you agree to our Privacy Policy, which is incorporated into these Terms by reference.

If you access the Services from outside the United States, you understand that your information may be transferred to, stored in, and processed in the United States.

If the parties enter into a separate Data Processing Addendum or similar privacy agreement, that agreement will control solely with respect to the subject matter it expressly covers.

13. Confidentiality

"Confidential Information" means non-public information disclosed by one party to the other that is designated as confidential or that reasonably should be understood to be confidential under the circumstances, including Customer Content, business plans, security information, product roadmaps, technical information, and non-public commercial information.

The receiving party will:

• use the disclosing party's Confidential Information only as necessary to exercise its rights or perform its obligations under these Terms; and
• protect the Confidential Information using reasonable safeguards no less protective than those used to protect its own similar confidential information.

Confidential Information does not include information that the receiving party can demonstrate:

• is or becomes publicly available without breach of these Terms;
• was already lawfully known to the receiving party without confidentiality obligation;
• is lawfully received from a third party without confidentiality obligation; or
• was independently developed without use of the disclosing party's Confidential Information.

The receiving party may disclose Confidential Information if required by law, subpoena, or court order, provided that, where legally permitted, it gives reasonable notice to the disclosing party.

14. Service Availability and Changes

We may modify, update, suspend, or discontinue all or any part of the Services at any time, with or without notice.

We do not guarantee that the Services will always be available, uninterrupted, secure, timely, or error-free. Maintenance, upgrades, outages, bugs, platform failures, third-party dependencies, and other issues may result in delays, interruptions, or loss of functionality.

We are not obligated to maintain any specific feature, integration, channel, workflow, report element, or plan structure.

15. Suspension and Termination

We may suspend, restrict, or terminate your access to the Services, in whole or in part, immediately and without liability, if:

• you breach these Terms;
• fees are overdue;
• your use creates security, operational, legal, reputational, or regulatory risk;
• we suspect fraud, abuse, infringement, unauthorized publishing, or other misuse;
• a third-party provider or law requires us to do so; or
• we decide to discontinue the Services or a portion of them.

You may stop using the Services at any time and may cancel your subscription as described above.

Upon expiration or termination:

• your right to access and use the Services ends;
• we may disable connected accounts, workflows, and publishing functionality;
• you must cease all use of the Services; and
• we may delete or deactivate your account data and Customer Content after a reasonable retention period, except where retention is required by law or reasonably needed for backups, dispute resolution, security, fraud prevention, or enforcement.

Sections that by their nature should survive termination will survive, including ownership, payment obligations, disclaimers, limitations of liability, indemnification, confidentiality, dispute resolution, and miscellaneous provisions.

16. Disclaimers

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, QUIET ENJOYMENT, ACCURACY, OR RESULTS.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

• THE SERVICES WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR AVAILABLE AT ANY PARTICULAR TIME;
• ANY OUTPUTS, CONTENT, OR REPORTS WILL BE ACCURATE, COMPLETE, UNIQUE, CURRENT, OR FIT FOR YOUR PURPOSE;
• ANY AUDIT, SCORE, RECOMMENDATION, OR CONTENT IDEA WILL PREDICT OR PRODUCE A PARTICULAR RESULT;
• ANY PUBLISHED CONTENT WILL BE ACCEPTED, DELIVERED, DISPLAYED, OR MAINTAINED BY THIRD-PARTY PLATFORMS; OR
• THE SERVICES WILL IMPROVE OR GUARANTEE RANKINGS, CITATIONS, TRAFFIC, LEADS, REVENUE, OR OTHER BUSINESS OUTCOMES.

YOUR USE OF THE SERVICES, OUTPUTS, REPORTS, RECOMMENDATIONS, AND PUBLISHING WORKFLOWS IS AT YOUR SOLE RISK.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA, CONTENT, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF:

• THE AMOUNT PAID BY YOU TO US FOR THE SERVICES GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE LIABILITY; OR
• ONE HUNDRED U.S. DOLLARS (US $100.00).

THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE FORM OF ACTION AND EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS OR LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU TO THE EXTENT PROHIBITED BY LAW.

18. Indemnification

You agree to defend, indemnify, and hold harmless NarraLoom and its affiliates, and their respective officers, directors, employees, agents, contractors, licensors, and service providers, from and against any claims, demands, actions, proceedings, liabilities, damages, losses, judgments, settlements, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

• your access to or use of the Services;
• your Customer Content;
• your Outputs, publishing decisions, or connected accounts;
• your violation of these Terms;
• your violation of applicable law; or
• your infringement, misappropriation, or violation of any third-party right.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate with our defense of such claims.

19. Governing Law and Dispute Resolution

These Terms and your use of the Services are governed by and construed in accordance with the laws of the State of California, without regard to its conflict-of-law principles.

Informal negotiations

To help resolve disputes efficiently, you and we agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services (each, a "Dispute") informally for at least thirty (30) days before initiating arbitration or court proceedings. Informal negotiations begin when one party provides written notice of the Dispute to the other party.

Binding arbitration

Except for the exclusions below, any Dispute that cannot be resolved informally will be finally and exclusively resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its applicable rules.

You understand that by agreeing to arbitration, you and we are each waiving the right to a trial by jury and the right to participate in most court proceedings.

The arbitration will be conducted on an individual basis only. To the fullest extent permitted by law:

• no class action, collective action, private attorney general action, or representative action may be asserted in arbitration or court;
• no arbitration may be joined with any other proceeding; and
• the arbitrator may not consolidate claims of multiple parties.

The arbitration will take place in Kent County, Delaware, unless the parties agree otherwise. The arbitrator will have authority to award relief available under applicable law, subject to these Terms.

Exceptions

The following Disputes are not subject to mandatory arbitration:

• claims that qualify for small claims court;
• claims seeking injunctive or equitable relief relating to actual or threatened misuse of the Services or infringement or misappropriation of intellectual property rights;
• claims arising from unauthorized access, theft, piracy, or invasion of privacy; and
• claims that applicable law does not permit to be arbitrated.

If a Dispute proceeds in court rather than arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Kent County, Delaware, except as otherwise required by law.

Time limit

To the extent permitted by law, any Dispute arising out of or relating to the Services or these Terms must be brought within one (1) year after the claim arose, or it is permanently barred.

20. Electronic Communications

Visiting the Services, sending us emails, completing online forms, using the dashboard, and receiving notices through the Services constitute electronic communications.

You consent to receive communications from us electronically, and you agree that all agreements, notices, disclosures, records, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

You agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or through the Services.

21. SMS Text Messaging

Program description

By opting into any NarraLoom text messaging program, you expressly consent to receive SMS or text messages from us at the mobile number you provide. Messages may include appointment reminders, account alerts, onboarding reminders, order updates, marketing communications, responses to inquiries, or special offers.

Opting out

You may opt out at any time by replying STOP to a message from us. You may receive a confirmation message after opting out. After that, you should no longer receive SMS messages from that program unless you opt in again.

Message and data rates

Message and data rates may apply based on your carrier plan. Carriers are not liable for delayed or undelivered messages.

Support

If you need help regarding our text messaging communications, reply HELP or contact us at admin@narraloom.com or +1 302-208-8323.

22. California Users and Residents

If any complaint with us is not resolved satisfactorily, you may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at:

23. Miscellaneous

These Terms, together with any applicable Order, plan page, checkout terms, Privacy Policy, and any other policies or documents expressly incorporated by reference, constitute the entire agreement between you and us regarding the Services and supersede all prior or contemporaneous understandings relating to the subject matter hereof.

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision.

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be deemed severable and will not affect the validity and enforceability of the remaining provisions.

We may assign or transfer our rights and obligations under these Terms at any time. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

Nothing in these Terms creates any agency, partnership, joint venture, fiduciary, employment, or franchise relationship between you and us.

You agree that these Terms will not be construed against us merely because we drafted them.

24. Contact Us

If you have questions about these Terms or need to contact us regarding the Services, you may reach us at: